Our FAQ section covers a wide range of questions about your order and what we do. If your question isn’t listed, please Contact Us, where we will gladly assist with your enquiry.

You can apply to open a 30-day credit account by completing a credit application form. Please email us on [email protected] or call us on 01258 857035 and we will send a form to you. You will need to provide two credit referees from other companies that you also have a credit account with.

Payment can be made using the following methods:

BACS – please quote your invoice number or company name as the reference. Our bank details can be found on the bottom of your invoice.

Credit/Debit card – please call us on 01258 857035 to pay using this method.

Cheque– quoting your invoice number and company name on the back

If you believe that goods have been charged incorrectly on your invoice, please email [email protected] or call us on 01258 857035 to advise us of this.

When ordering and paying online we will only authorise your card for the order amount. Once the order has been picked, packed and invoiced and any out of stocks have been identified we will then go into your payment and release the amount we need to cover the invoice. We will only ever charge you for what we send.

Please email [email protected] or call us on 01258 857035 and us and we can either email or send you a replacement copy.