FAQs

Our FAQ section covers a wide range of questions about your order and what we do. If your question isn’t listed, please Contact Us, where we will gladly assist with your enquiry.

Once we have received your order, delivery should be within 2 working days if you are in the UK. During busier periods such as Easter and the summer holidays please allow a little longer. Please also allow longer if you are outside of the UK.

Your order will be delivered by DPD or APC. DPD and APC make deliveries Monday – Friday between 9am and 5pm. If your order is particularly large we may need to send it on a pallet.

If you are not going to be in you can advise us beforehand and we can arrange for the courier to leave your order with a neighbour or in a safe place. If you get tracking information from DPD have the DPD app, you should have some control over the delivery.

UK Orders placed under the £250 carriage free amount will be calculated as follows:

1st Box (up to 25kg) – £7.95

Per box thereafter (up to 25kg) – £3.00

Carriage costs for goods being delivered outside the UK Mainland (including the Highlands and Islands) are based on a per kg rate which varies by country. Please call us on 01258 857035 for a tailored quote.