All breakages and damaged items should be reported to us within 7 days of receipt. Please email [email protected] or call us on 01258 857035 to report a breakage or damage.
Once you have reported your breakage/damages to us we will either arrange for a replacement item to be sent out to you or for a credit note to be raised. Credit notes can be used against outstanding invoices or on future orders.
If the missing item appears on the sales invoice but isn’t present, please email [email protected] or call us on 01258 857035 and we will either arrange for a replacement item to be sent out to you or for a credit note to be raised.
If the goods are not showing on the invoice and they are not in the box they are most likely to be out of stock. Please check the delivery note that would have been attached to the box. This should say if the goods are out of stock or on a back order. If you can’t see it on the delivery note either, please send an email to [email protected] or call 01258 857035.
When ordering and paying online we will only authorise your card for the order amount. Once the order has been picked, packed and invoiced and any out of stocks have been identified we will then go into the payment portal and release the amount we need to cover the invoice. We will only ever charge you for what we send.
If the goods are out of stock this means we do not have a definite delivery date for them so they will need to be reordered by yourself.
If your goods have been put on a back order this means that as soon as they arrive we will either send them straight out to you or call you to advise you they are back in stock. If you wish to add anything to these backorders or cancel them, please let us know.