Once we have received your order, delivery should be within 2 working days if you are in the UK. During busier periods such as Easter and the summer holidays please allow a little longer. Please also allow longer if you are outside of the UK.
Your order will be delivered by DPD or APC. DPD and APC make deliveries Monday – Friday between 9am and 5pm. If your order is particularly large we may need to send it on a pallet.
If you are not going to be in you can advise us beforehand and we can arrange for the courier to leave your order with a neighbour or in a safe place. If you get tracking information from DPD and have the DPD app, you should have some control over the delivery.
UK Orders placed under the £250 carriage free amount will be calculated as follows:
1st Box (up to 25kg) – £7.95
Per box thereafter (up to 25kg) – £3.00
Carriage costs for goods being delivered outside the UK Mainland (including the Highlands and Islands) are based on a per kg rate which varies by country. Please call us on 01258 857035 for a tailored quote.
All breakages and damaged items should be reported to us within 7 days of receipt. Please email [email protected] or call us on 01258 857035 to report a breakage or damage.
Once you have reported your breakage/damages to us we will either arrange for a replacement item to be sent out to you or for a credit note to be raised. Credit notes can be used against outstanding invoices or on future orders.
If the missing item appears on the sales invoice but isn’t present, please email [email protected] or call us on 01258 857035 and we will either arrange for a replacement item to be sent out to you or for a credit note to be raised.
If the goods are not showing on the invoice and they are not in the box they are most likely to be out of stock. Please check the delivery note that would have been attached to the box. This should say if the goods are out of stock or on a back order. If you can’t see it on the delivery note either, please send an email to [email protected] or call 01258 857035.
When ordering and paying online we will only authorise your card for the order amount. Once the order has been picked, packed and invoiced and any out of stocks have been identified we will then go into the payment portal and release the amount we need to cover the invoice. We will only ever charge you for what we send.
If the goods are out of stock this means we do not have a definite delivery date for them so they will need to be reordered by yourself.
If your goods have been put on a back order this means that as soon as they arrive we will either send them straight out to you or call you to advise you they are back in stock. If you wish to add anything to these backorders or cancel them, please let us know.
Orders can be placed via the following methods:
Telephone – please call us on 01258 857035
Online – you will need to create an online account even if you are an existing customer of British Fossils
Email – please email any orders to [email protected]
Visit our Dorset head office – please call us on 01258 857035 to make an appointment. Please note that we no longer have a cash-and-carry showroom, but orders can be placed for catalogue lines during your appointment.
In order to see prices on our website, you will need to register as a trade customer by clicking on the button in the top right hand corner of the home page. Once your trade account has been approved by a member of our sales team, you will be able to place your orders.
Our catalogue is available to download from our website. Once you have logged in, please click on ‘Request a Catalogue’ in the top right-hand corner of the page. Alternatively, let us know and we can send a physical copy out or add one to your next order.
We source our products from all over the world. We have spent a great deal of time over the years finding reliable and trustworthy suppliers to provide us with quality fossil and mineral products.
Yes. British Fossils only sell genuine fossils, we do not sell replicas. All of our minerals are also genuine although some have been colour-enhanced to highlight their natural beauty.
Our rocks, minerals and fossils, although attractive and educational, are all ‘common’ and occur in essentially inexhaustible quantities. Any specimens we come across that are rare or of scientific value are donated to museums.
Very little of our material derives from living plants and animals and we refuse to work with any materials, such as coral or whole shells, which could have an environmental impact.
Wherever possible, the Company Directors have visited and inspected the mines and factories that produce our goods worldwide to ensure that strict standards are adhered to with regards to working conditions, health and safety, child labour and similar issues.
You can apply to open a 30-day credit account by completing a credit application form. Please email us on [email protected] or call us on 01258 857035 and we will send a form to you. You will need to provide two credit referees from other companies that you also have a credit account with.
Payment can be made using the following methods:
BACS – please quote your invoice number or company name as the reference. Our bank details can be found on the bottom of your invoice.
Credit/Debit card – please call us on 01258 857035 to pay using this method.
Cheque– quoting your invoice number and company name on the back
If you believe that goods have been charged incorrectly on your invoice, please email [email protected] or call us on 01258 857035 to advise us of this.
When ordering and paying online we will only authorise your card for the order amount. Once the order has been picked, packed and invoiced and any out of stocks have been identified we will then go into your payment and release the amount we need to cover the invoice. We will only ever charge you for what we send.
Please email [email protected] or call us on 01258 857035 and us and we can either email or send you a replacement copy.